Cancellation Policy

No charge is made to your credit card until your booking is final, that is, when you submitted the payment either online or by fax and we e-mailed you the hotel voucher. In order to secure your room reservation you must complete and submit your credit card details via our Secure Online Credit Card Form or alternatively you may want to print it out and sending it to us via email info@rez24.com or fax it to us duly completed and signed (Our fax no.: +66 (0)2 617 2265).

• Guests can cancel their reservation free of charge up to 7 days before arrival the credit card fees 7% will becharge.
• Deposits paid are non refundable incase of cancellation less than 7 days and no show will be charge one night.
• Case of sensitive reservation the hotel may ask more guarantee deposit from you directly.

In case of cancellation or a booking amend request, please do contact us immediately via our online cancellation & Amendment form below. Please use the same email address as in your original booking request, plus enter your ORDER ID for reference!

Please note that all cancellations or booking amendment requests MUST be submitted in writing (either by email, via our online form or by fax). Please be advised that we will not accept any cancellation or booking amendment requests by phone or without above described details.

Cancellations or booking amendment requests must show your ORDER ID and email address you originally used to make your booking. Cancellations are ONLY valid if you received an email from us confirming your cancellation. If you have submitted your cancellation and do not receive our confirmation of receipt by email do contact us IMMEDIATELY.

Important: For every booking stay during high season ( 1 December - 29 February ), the cancellation some property might be made at least 30 days in advance before your check in date, otherwise, one night from your reserve stay will be charge to your booking automatically.

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